Pack Home Health Agency LLC ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our home care services.
1. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, address, phone number, email address, and date of birth.
- Health Information: Medical history, care needs, and health conditions relevant to providing care services.
- Financial Information: Payment details and insurance information where applicable.
- Usage Data: Pages visited, time spent on the site, browser type, and device information collected automatically via cookies.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our home care services.
- Respond to your inquiries, consultations, and service requests.
- Process applications from caregiving staff.
- Communicate service updates, appointment reminders, and important notices.
- Comply with applicable legal and regulatory obligations.
- Improve our website and service offerings.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business, under strict confidentiality obligations. We may also disclose information as required by law, regulation, or court order.
4. Health Information (HIPAA)
Where applicable, we handle protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is used solely for the purpose of providing care services and will not be disclosed without your written authorization except as permitted by law.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience, analyze site usage, and tailor content. You can instruct your browser to refuse cookies, but doing so may affect some portions of the website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to applicable law.
- Opt out of certain data uses, including marketing communications.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Pack Home Health Agency LLC
- 1312 Forestford Court, Raleigh, NC 27610
- Phone: +1 (917) 586-8217
- Email: info@parkhomecare.com